New facility should curb the cussing

Published Jan 18, 2007

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Passengers on SAA domestic flights have been promised quick and hassle-free travel with the introduction of a quick check-in facility at OR Tambo International Airport.

On Wednesday, SAA and the Airports Company SA (Acsa) introduced 10 common-use self-service kiosks - known as Cuss - at domestic departures.

The aim is to cut out long queues for people flying to local destinations with only hand luggage.

"The facility will have huge benefits in terms of convenience and flexibility. They will now have total control over their travel," promised Phillip Bekker, SAA's general manager for global passenger services.

The facilities were already used internationally and in Africa by Kenya Airways.

To check in using Cuss, passengers would either use their reference number, e-ticket, Voyager membership number or passport number (if noted on the booking).

They also would be able to allocate their own seats, and a boarding pass would be issued.

Bekker said the whole transaction should take 15-20 seconds.

Cuss kiosks are soon to open in Cape Town, Durban and Port Elizabeth.

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