WATCH: Viral baggage handler’s ‘soft landing’ gesture proves why quality luggage matters

A video of a baggage handler going above and beyond his call of duty to enhance travellers’ experience with a small, heartfelt gesture has the internet applauding.

Uploaded to @Pubity’s social media accounts recently, the video shows a young airport worker placing a cushion on the carousel in order for suitcases to land softly.

By doing this, he helps ensure that passengers’ luggage is handled more gently as it arrives on the carousel, reducing the risk of scuffs, dents or damage and adding a small but thoughtful touch that improves the overall travel experience.

As numerous Instagram users applauded the unnamed airport's baggage handler for his thoughtful gesture, the video highlighted just how essential it is to choose the right luggage, particularly for long-haul travel experiences.

After all, with all the stress that comes with travel, such as navigating busy airports and flight delays, this is something you have in your control.

In fact, the right suitcase - as mundane as it might sound - may be the difference between a fun-filled adventure or a travel nightmare.

How bad baggage impacts the travel experience:

Poor luggage choices are one of the most common travel complaints globally.

Common baggage frustrations include:

• Broken wheels during transit.
• Zips splitting open.
• Heavy bags, causing physical strain.
• Delayed or lost checked luggage.
• Oversized bags leading to expensive airline fees.
• Difficulty lifting luggage into overhead compartments.
• Cheap materials cracking during handling.

In addition, several reports state that mishandled baggage remains one of the leading frustrations for airline passengers worldwide, especially during peak holiday seasons and tight flight connections.

It is also worth remembering that luggage goes through multiple handling points during a single journey - from check-in counters to conveyor belts, security screening systems, sorting facilities, loading onto aircraft, and finally unloading and carousel systems.

At each stage, bags are moved, stacked and transferred, which increases the chances of impact, pressure damage or general wear and tear.

Travel stress linked to baggage problems can also impact:

• Airport transit times.
• Mobility during multi-city travel.
• Safety of valuables.
• Overall holiday enjoyment.

For these reasons and many more, there has been an increasing movement towards minimalist packing and lighter luggage trends as travellers want smoother, more efficient airport experiences.

The best types of luggage for long-haul travel

Hard-shell suitcases

Due to its excellent durability and security, hard-shell luggage has become the suitcase of choice for international travellers. Some benefits include:

• Better protection for electronics, souvenirs and fragile items.
• Water resistance during rainy weather or rough baggage handling.
• More difficult to tamper with compared to soft bags.
• Easier to clean after travel.

Soft-shell luggage

This type of luggage is a favourite amongst travellers and much of its appeal lies in its flexibility and lighter packing capabilities.

Advantages include:

• Expandable compartments.
• Easier fitting into overhead bins.
• Usually lighter than hard-shell options.
• Extra exterior pockets for quick access to travel essentials.

However, despite its popularity, soft-shell luggage is generally less protective in rough cargo conditions, in comparison to hard-shell options.

Four-wheel spinner suitcases

Travel experts often recommend spinner luggage for long-haul journeys because it reduces physical strain in airports.

Why travellers prefer them:

• Easier movement through terminals.
• Less pressure on shoulders and wrists.
• Better manoeuvrability during layovers.
• Helpful for elderly travellers or families with children.

Two-wheel bags may perform better on uneven streets and cobblestones, but spinners are increasingly popular for airport travel.

Features travellers should look for in luggage for long-haul travel:

• Lightweight construction.
• TSA-approved locks.
• Durable wheels.
• Water-resistant materials.
• Strong handles.
• Organisational compartments.
• Expandable storage.
• Scratch-resistant surfaces.